Privacy Policy
Introduction
XQ Tech Solutions ("we," "our," or "us") operates the OnePlace Delivery mobile and web application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use OnePlace Delivery.
OnePlace Delivery is a delivery app serving customers within a 15 km radius of Kozhinjampara, Palakkad. We currently focus on grocery delivery, with food, medicine, and other categories planned for future releases.
By using OnePlace Delivery, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
1. Personal Information
When you register and use OnePlace Delivery, we collect:
- Account Information: Name, email address, phone number, and password
- Delivery Address: Street address, locality, and pincode for delivery
- Profile Information: Profile photo and preferences (optional)
2. Location Data
We collect your device location only to calculate delivery distance from Kozhinjampara, our service center, and to verify whether you are within our 15 km service radius. Location data is not used for tracking, advertising, or any purpose other than enabling delivery to your address.
- Location is collected only when you grant permission
- You can disable location access in your device settings at any time
- Disabling location may prevent us from showing nearby stores or estimating delivery
3. Order and Transaction Data
- Order History: Items ordered, order amounts, store details, delivery times
- Payment Information: Payment method used (UPI, card, or cash). Card details and bank credentials are processed by trusted third-party payment gateways and never stored by us
- Delivery Tracking: Order status, delivery partner location during active deliveries
4. Device and Usage Information
We automatically collect:
- Device Information: Device type, operating system, unique device identifiers, app version
- Usage Data: Features accessed, search queries within the app, time spent, interactions
- Notification Preferences: Push notification settings, SMS preferences
How We Use Your Information
- Provide Delivery Service: Process orders, calculate delivery distance from Kozhinjampara, assign delivery partners, and ship items to your address
- Verify Service Area: Confirm your location falls within our 15 km service radius
- Account Management: Manage your profile, save addresses, and store order history
- Communications: Send order updates, delivery notifications, and customer support replies
- Payments: Process payments and refunds via secure third-party gateways
- Improve the App: Analyze usage patterns to improve features and user experience
- Customer Support: Respond to your queries, complaints, and refund requests
- Security and Fraud Prevention: Detect, prevent, and address fraudulent or unauthorized activity
- Legal Compliance: Comply with applicable laws, including the Information Technology Act, 2000
Location Data — How We Use It
Important: Location data is used solely for delivery operations:
- Calculating distance between your address and Kozhinjampara (our 15 km service hub)
- Determining whether your address is eligible for delivery
- Helping the delivery partner reach your location
- Showing relevant nearby stores
We do not use your location for advertising, third-party tracking, profiling, or any purpose unrelated to fulfilling your order. Location data of completed deliveries is retained only as long as needed for order history and service improvement.
Data Storage and Security
Storage
- Data is stored securely on cloud infrastructure (Firebase, Google Cloud Platform, or equivalent providers)
- Some data is cached locally on your device for offline access and performance
- Data syncs between your device and our servers when connected to the internet
Security Measures
- Secure authentication and password hashing
- Encrypted data transmission (HTTPS / TLS)
- Access controls limiting employee access to authorized personnel only
- Payment processing handled by PCI-DSS compliant third-party gateways
- Regular security reviews and updates
Data Sharing and Disclosure
We do NOT sell, trade, or rent your personal information to third parties.
We share your information only in these circumstances:
- Delivery Partners: Your name, phone number, and delivery address are shared with assigned delivery partners to complete the delivery
- Partner Stores: Order details (items, quantities, address) are shared with the local store fulfilling your order
- Payment Gateways: Payment information is processed by trusted third-party providers (Razorpay, PhonePe, Google Pay, etc.) under their own privacy policies
- Service Providers: Trusted vendors (cloud hosting, analytics, SMS providers) bound by confidentiality agreements
- Legal Requirements: When required by Indian law, court orders, or government regulations
- Protection of Rights: To protect the rights, property, or safety of XQ Tech Solutions, our users, or others
- Business Transfers: In connection with merger, acquisition, or sale of company assets (with prior notice)
Your Rights and Choices
Under Indian data protection norms, you have the right to:
- Access: View your account data and order history
- Update: Modify your name, address, phone number, and other personal details
- Delete: Request complete deletion of your account and associated data (see our Account Deletion page)
- Location Control: Enable or disable location access via device settings at any time
- Notifications: Manage push notification, SMS, and email preferences
- Withdraw Consent: Stop using the App at any time
To exercise these rights, contact us at xqtechsolutions@gmail.com or WhatsApp +91 6235455560.
Data Retention
- Account and profile data is retained as long as your account is active
- Order history is retained for accounting, tax, and customer service purposes (typically 7 years as per Indian law)
- Upon account deletion request, personal data is deleted within 30 days
- Anonymized analytics data may be retained for service improvement
- Backup data may persist for up to 90 days before complete removal
Children's Privacy
OnePlace Delivery is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately for removal.
Third-Party Services
OnePlace Delivery uses the following third-party services:
| Service | Purpose |
|---|---|
| Firebase / Google Cloud | Authentication, database, hosting, notifications |
| Razorpay / UPI / Payment Gateways | Payment processing |
| Google Maps / Location Services | Location and address resolution |
| SMS Gateway Providers | OTP and order updates |
| WhatsApp Business | Customer support communications |
Each provider operates under their own privacy policy. We share only the minimum data required for them to perform their service.
International Data Transfers
Your information may be transferred to and processed in countries other than India (including the United States, where some of our cloud providers operate). By using the App, you consent to such transfers, which are protected by appropriate safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you by:
- Posting the updated Privacy Policy in the App and on our website
- Updating the "Last Updated" date at the top of this document
- Sending an in-app notification or email for significant changes
Grievance Officer
In accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the designated Grievance Officer is:
Name: Ashok Kumar G
Email: xqtechsolutions@gmail.com
WhatsApp: +91 6235455560
Address: XQ Tech Solutions, 16/513, Near Nattukal Milk Society, Nattukal, Kozhinjampara, Palakkad, Kerala, India - 678555
Grievances will be addressed within 30 days of receipt.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy:
OnePlace Delivery (a product of XQ Tech Solutions)
Email: xqtechsolutions@gmail.com
WhatsApp: +91 6235455560
Website: oneplacedelivery.in
Address:
XQ Tech Solutions
16/513, Near Nattukal Milk Society
Nattukal, Kozhinjampara
Palakkad, Kerala, India
PIN: 678555
Consent
By using OnePlace Delivery, you consent to this Privacy Policy and agree to its terms.
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and applicable rules made thereunder.